Billing Terms & Conditions

Welcome to the official website of Lunoshop. By using the online shopping services at https://lunoshop.com/, you agree to comply with the payment and order processing terms outlined in this document. These terms are designed to ensure a transparent, safe, and convenient shopping experience for both customers and Lunoshop.

Payment Methods

We support multiple payment options to make the process convenient for customers:

• Payment via PayPal, ensuring security and confidentiality of your information.
• Use of credit or debit cards, including Mastercard, Visa, American Express, Discover, and UnionPay, through the PayPal payment gateway.

By completing your order, you confirm that you have the legal right to use the selected payment method to pay the full amount of your order, including shipping fees (if applicable). Lunoshop will verify the validity of your payment information before processing the order.

If the payment information is found to be incorrect, invalid, or shows signs of fraud, your order may be suspended or canceled without prior notice. This measure is to protect customers' rights and prevent illegal activities.

Order Confirmation and Processing

Every order sent to Lunoshop will undergo careful verification before processing. We reserve the right to refuse or cancel any order if we detect:

• Inaccurate or incomplete customer information.
• Suspicious fraudulent activities, unauthorized use, or violation of laws.
• Other factors that may affect the rights of customers or the company.

If necessary, our customer service team will contact you by phone or email to confirm details, ensuring the order is handled accurately and securely.

Payment Information Update and Security

You are responsible for providing accurate and complete payment account information, including but not limited to: email address, card number, expiration date, and security code. Timely updates help prevent disruptions during transactions.

We are committed to protecting your payment data according to current security standards and will not share personal information with third parties except as required to process transactions.

Pricing, Changes, and Service Discontinuation

Product prices and services on the website may change at any time without prior notice. Lunoshop reserves the right to adjust prices, temporarily suspend, or discontinue any part or all services as needed to meet business and market demands.

If significant changes affect an already placed order, we will notify customers so they can choose an appropriate solution.

Order Cancellation and Other Situations

We may cancel orders in cases such as:

• Products are out of stock or in sufficient quantity to fulfill the order.
• Errors in product information, pricing, or description.
• Suspected fraud or violation of relevant transaction laws.

In some cases, customers may be asked to provide additional documents or information for verification before the order proceeds.

Product Availability and Inventory Updates

Lunoshop strives to keep inventory information accurate and up to date to provide timely information to customers. However, due to the dynamic nature of stock, some products listed on the website may become unavailable when orders are processed.

We apologize for any inconvenience and commit to contacting you promptly to offer suitable solutions such as refunds or exchanges.

Support and Contact

If you have any questions, complaints, or need assistance related to payment or order, please contact Lunoshop's customer service team at: [email protected]. We are always ready to support you promptly and attentively.