Privacy Policy

Welcome to Lunoshop! We understand that privacy is an important issue, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access and use our website at https://lunoshop.com/, as well as when you purchase products such as women's tracksuits, women's short tracksuits, and pant sets.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services.

1.1 Information Collected Automatically

This refers to information that is automatically gathered when you access our website. This data does not reveal your specific identity and may include:

  • Device data: Browser type (e.g., Chrome, Safari), operating system (e.g., Windows, iOS, your IP address, data and time of the request, time zone difference from Greenwich Mean Time (GMT), the name of the requested file, access status/HTTP status code, amount of data transferred, and the website from which you accesses our site.
  • Usage data: Pages you visited, time spent on each page, links you clicked, and timestamps of your visits.

Example: We may collect data showing that 80% of visitors to our "Women's short tracksuit" product page access it via mobile devices. This helps us optimize the shopping experience for mobile users.

1.2 Information Provided by Users

This refers to information you provide directly to us when you create an account, place an order, or contact us. This may include:

  • Account information: Username and password.
  • Contact information: Name, shipping address, phone number, billing address, email address.
  • Payment information: When you make a purchase, we collect payment details such as your credit card number or PayPal account information. Please note that all transactions are processed through secure payment gateways, and we do not store your credit card information in our servers.
  • Other data: Any information you provide to us through forms, surveys, or customer support interactions.

Example: When you purchase a tracksuit, we collect your name, shipping address, and payment details so we can deliver your order to the correct location.

2. How We Use Your Information

We use the information we collect from you to operate, improve, and personalize our services in a number of ways, ensuring your experience with us is smooth, secure, and tailored to your needs. Specifically, your information is used for the following purposes:

2.1 Order Processing and Fulfillment

We use your personal and payment information to process your orders efficiently and accurately. This includes:

  • Verifying your payment information and processing transactions through secure payment gateways.
  • Coordinating the picking, packing, and shipping of your products to the correct address.
  • Providing you with email confirmations, digital receipts, and shipping tracking updates.

Example: When you order a women's pant set, we use your name, shipping address, and phone number to deliver the item to your door and update you on its delivery status.

2.2 Improving and Personalizing Your Shopping Experience

We analyze your behavior and preferences to tailor your experience and make relevant recommendations. This helps us:

  • Show you products that match your interests, such as newly released tracksuits or seasonal promotions.
  • Remember your preferences and past purchases, so you don't have to re-enter information or search for the same items repeatedly.
  • Customize the look and feel of our website for a more enjoyable and seamless interaction.

Example: If you frequently browse our "women's short tracksuit" sections, we may highlight new arrivals or discounts on similar products when you visit again.

2.3 Communication and Customer Support

We use your contact information to keep you informed and provide support when needed. This includes:

  • Sending order confirmations and status updates via email.
  • Notifying you about any issues or changes related to your orders.
  • Responding to your inquiries through our support channels.
  • Sending marketing emails, promotional offers, and newsletters - only if you have opted in to receive them.

Example: If there's a delay with your shipment, we may email or text you with an updated delivery date and tracking link.

2.4 Fraud Prevention and Security

We actively monitor our platform to detect and prevent suspicious or potentially harmful activities. This is critical for:

  • Identifying unusual behavior that might indicate fraud or account compromise.
  • Protecting your personal and financial data from unauthorized access.
  • Maintaining the overall security and integrity of our website and systems.

Example: If multiple failed login attempts are detected on your account, we may temporarily lock access and alert you for your protection.

2.5 Analytics and Internal Research

We use aggregated, anonymized data for internal analysis to improve our services. This helps us:

  • Understand how users interact with our website and which pages are most visited.
  • Measure the effectiveness of marketing campaigns and promotional efforts.
  • Identify trends in user behavior to make informed decisions about product offerings, pricing, and content.

Example: If data shows that users from a certain region tend to buy more during weekend sales, we might time our campaigns to better serve those customers.

By using your data responsibly, we aim to not only fulfill your orders but also build a shopping experience that is trustworthy, efficient, and tailored to you.

3. Information Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We only share your information with trusted partners when necessary to operate and provide our services. These partners may include:

  • Shipping service providers: Such as FedEx, UPS, or USPS, to deliver your orders to your specified address.
  • Payment gateway providers: Such as PayPal or Credit/debit card to securely process your transactions.
  • Other service partners: Partners that help us operate our website (e.g., hosting platforms), carry out marketing campaigns (e.g., email delivery services), and analyze performance data.
  • We may also disclose your information if required by law or if we believe such disclosure is necessary to protect our rights, property, or safety - or that of our customers or the community.
  • Corporate transactions: We may share your information during major corporate events such as sales mergers, consolidations, or in the unlikely event of bankruptcy.

4. Advertising and Newsletter Activities

If you subscribe to our newsletter, we will use your email address to send you information about promotions, discounts, and contests. This data will be transferred to our email service provider, SendGrid.

To ensure that you truly wish to receive our newsletter, we use a double opt-in process: after subscribing, you will receive a confirmation email. If you do not confirm your subscription, your information will be automatically deleted after one month.

You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly. This will not affect the legality of any processing that took place before your withdrawal.

To evaluate the effectiveness of our newsletter, we use web beacons to track your behavior (e.g., whether you open the email and which links you click). This data is stored anonymously on SendGrid's servers for 13 months. You can opt out of this tracking by unsubscribing or disabling image loading in your email client.

The legal basis for processing this data is your consent and our legitimate interests.

5. Data Security

We take reasonable steps to protect our website and your personal information from loss, misuse, unauthorized access, and other security threats. For example, we use secure connections (SSL) whenever possible - such as when you log in or place an order - to keep your data safe while it's being sent over the internet.

However, no method of online data transmission is 100% secure. While we do our best to protect your information, we cannot guarantee complete security.

By using our services, you accept this risk and are responsible for keeping your password, account details, and personal information safe on your end.

6. Your Rights

Right to withdraw consent: You can withdraw your consent for data processing at any time. However, this does not affect the legality of any data processing that occurred before your withdrawal.

Right to object: You have the right to object to our processing of your personal data when it is based on our legitimate interests. In such cases, please provide a reason for your objection so we can evaluate and, if appropriate, adjust or stop processing. You can always object to data processing for advertising purposes without providing a reason.

Third-Party processing: We may use external service providers to process your data. These partners are carefully selected, follow our instructions, and are regularly monitored for compliance.

Data retention: Personal data will be deleted or blocked as soon as it is no longer needed for the intended purpose, unless legal obligations require longer storage.

Other activities: Any other data processing activities (e.g., contests) will be clearly communicated to you separately.

7. Cookies

We use cookies (small data files) to enhance your experience on our website. Cookies help us remember the items in your shopping cart, save your preferences, and analyze how you use the site.

You can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you choose to disable cookies, some features of the website may not function properly.

8. Children's Policy

Lunoshop is not intended or directed at individuals under the age of 13. We do not knowingly collect or keep any information of children under the age of 13. If we discover it, we will delete it as soon as possible.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of the page. Any changes will take effect immediately upon posting. By continuing to use the website after changes are posted, you agree to the revised terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at:

  • Email: [email protected]
  • Phone: (854) 901-4441
  • Address: 1750 Remount Rd, Charleston, SC 29406
  • Support Hours: Mon - Fri, 9:00 - 17:00 EDT.