Return & Refund Policy

We support order changes or cancellations within 12 hours of the time of purchase.

To request a change in size, style, quantity, shipping address, or to cancel your order, please email our customer service team at [email protected].

Upon receiving your request, we will process and respond within the next 12 business hours.

For successfully canceled orders, we will issue a full refund of your payment, which includes both the product cost and the shipping fee. The refund will be processed to your original payment method.

Note: The actual time it takes for you to receive the refund will depend on the processing time of your bank or payment service.

To request a return or refund, your item must meet all of the following conditions:

• The product must be eligible for return (e.g., defective, not as described).
• The request must be submitted within 35 days of receiving your order.
• The product must be unused and have its original tags, packaging, and any accompanying accessories intact.

Note: We can only accept return requests for products that satisfy all three of the conditions above. Please check your item carefully before submitting a request.

To ensure customer rights and satisfaction, we accept returns and offer refunds for the following cases:

• Product not as described: The product received does not match the images and description on our website (in terms of size, color, material, or style).
• Defective product: The product is torn, has poor stitching, faded color, or stains.
• Incorrect order: The order contains the wrong size, has extra or missing items, or is a different model from what was ordered.
• Lost shipment: The order is not delivered and is considered lost in transit (after 35 days from the order date).

To request a return or a refund, please send an email to our customer service team at [email protected].

In your email, please provide the following information to help us process your request as quickly as possible:

• Order number
• Detailed description of the item's condition or the order's issue (e.g., defective product, missing items).
• Attached photos or videos to clearly illustrate the issue.

Important note: The more detailed information you provide, the faster we can process your request. We may contact you to ask for additional information needed for verification.

Processing your request:

• Upon receiving your email, we will review and verify your request's eligibility within 24 business hours. We may contact you for any necessary details.
• Once your request is confirmed as valid, we will send you a confirmation email. In this email, you can choose one of two options: receive a replacement product (if available) or receive a refund.
• If you do not respond to our email with your choice, we will prioritize sending a replacement product.

Replacement Order (if available)

We will send a new order, matching your original purchase, to your initial shipping address. If you would like to change the address, please specify this clearly in your email. We will cover all shipping costs for the new order.

Refund

We will issue a full refund for the total order value, including shipping fees, to your original payment method.

Refund processing time: We will process your refund request within 24-48 business hours.

Actual refund time: The actual time it takes for you to receive the refund will depend on the processing time of your bank or payment service. Below is an estimated timeline:

• PayPal: Typically takes 1-5 business days
• Credit/Debit Card: Typically takes 3-8 business days.

Case 1: Defective Product

If a product is confirmed to be defective and is eligible for a return or refund (meeting the three conditions mentioned in section b), we will not require you to ship the item back to us. Therefore, you will not incur any return shipping costs.

Case 2: Size Exchange

In cases where you wish to exchange a product due to ordering the wrong size, you will be responsible for all return shipping costs. The exchange request must be submitted within 7 days of receiving your order, and the product must be unused with its original tags and packaging intact.

To ensure fairness and transparency, we do not accept returns or offer refunds in the following cases:

• The request is submitted after 35 days from the date of delivery.
• The product has been used, is stained, has been washed, or is missing its original tags.
• The return or refund is requested for personal reasons (e.g., no longer liking the product, wishing to exchange for an unrelated item).