Terms of Service

Welcome to Lunoshop! By accessing and using our website at https://lunoshop.com/ (the "Site"), you agree to comply with the following Terms of Service. Please read them carefully before using our services. If you do not agree with any of these terms, please do not use the Site or its related services.

1. Conditions of Use

You confirm that you are at least 18 years of age or have the legal capacity to use our services in the United States. If you are using the services on behalf of an organization or business, you warrant that you have the authority to legally represent and bind that entity.

2. Product Information

We offer women's fashion products, including long-sleeved tracksuits, short-sleeved tracksuits, and pant sets. While we strive to provide the most accurate information regarding products, prices, and images, we cannot guarantee that there will be no errors or omissions. Lunoshop reserves the right to adjust or update product information at any time without prior notice.

3. Orders and Payments

An order is only confirmed when we accept it and the product is in stock.

Product prices are listed in US Dollar (USD) and do not include shipping fees unless otherwise specified.

Payments are processed through reputable gateways like PayPal and credit/debit cards (Visa, Mastercard, Discover, American Express, UnionPay).

By placing an order, you confirm you have the right to use the chosen payment method and authorize us to charge the total value of your order.

We reserve the right to refuse or cancel any order if fraud is detected,  payment information is invalid, or terms are violated.

4. Shipping and Delivery

We ship nationwide within the United States.

The estimated delivery time is 8-14 business days, which includes:

  • Order processing time: 1-2 business days
  • Shipping time: 7-12 business days

This timeline is an estimate and may change due to unforeseen factors such as weather, carrier errors, or peak shopping seasons.

We are not responsible for delays beyond our control.

5. Return and Refund Policy

We only accept returns or refunds if the product is defective due to manufacturing, the wrong item was shipped, the product doesn't match the description, or the order is lost in transit.

Customers are not required to return the product in cases of our error; only photographic or video evidence is needed to illustrate the issue.

To request a refund or exchange, please contact our support team via email at [email protected], providing your order number and proof of the product's defect.

Returns/refunds will not be supported for cases where customers change their mind, the products has been worn or washed, or the request is submitted more than 35 days after the delivery date.

6. Privacy and Personal Information

We are committed to protecting your personal and payment information in accordance with current regulations. This information is used solely for processing orders and is not shared with third parties for unlawful purposes.

7. Intellectual Property

All content on the Site, including images, text, designs, logos, and software, is the property of or licensed by Lunoshop. Unauthorized copying or use in any form is strictly prohibited.

8. User Conduct

By using the Site, you agree not to use the service for any illegal, harmful, or disruptive purposes, and to comply with all applicable laws.

9. Limitation of Liability

To the extent permitted by law, Lunoshop is not liable for any indirect, incidental, special, or consequential damages related to the use of our products or services. Our maximum liability is limited to the amount you paid for the product.

10. Governing Law and Dispute Resolution

These terms are governed by the relevant federal and state laws of the United States, without regard to conflict of law principles. Any disputes will first be resolved through good-faith negotiation. If unsuccessful, the dispute will be handled through mandatory arbitration under U.S. law.

11. Changes to Terms

We reserve the right to modify these Terms at any time. All changes will be updated on this page and are effective immediately upon posting. Your continued use of the service after any changes means you accept the new terms/

12. Contact

If you have any questions or need support regarding the Terms of Service, please contact us at:

  • Email: [email protected]
  • Phone: (854) 901-4441
  • Address: 1750 Remount Rd, Charleston, SC 29406
  • Working Hours: Mon - Fri, 9:00 - 17:00 EDT.